Hazel Jack is vice president and chief of staff to the president. Previously, she was vice president for university communications and events at Colgate University. Prior to arriving at Colgate, she was vice president at Howard University, and assistant dean of admissions, marketing, and communications at Johns Hopkins. She earned a BBA from Pace University, an MBA and a Master of Science in Education from Baruch College, and a PhD from Syracuse University. Her dissertation examined how Black women college presidents have been portrayed in print media.
Recently, in an exclusive interview with Higher Education Digest, Dr Jack shared her professional trajectory, insights on diversity and inclusion, significant career milestone, her favorite non-academic books, words of wisdom, and much more. The following excerpts are taken from the interview.
Hi Dr. Jack. What inspired you to pursue a career in higher education, and how have you navigated the evolution of the sector over the course of your career?
My journey to a career in higher education began in corporate communications. While I gained valuable experience, I found myself yearning for a path where my work could have a more meaningful and lasting impact. Higher education offered the perfect opportunity to combine my expertise in communication with my desire to contribute to something bigger—helping shape the future by supporting students, faculty, and institutional growth. Over the course of my career, I’ve navigated the sector’s evolution by staying adaptable and forward-thinking. From embracing technological advancements that enhance learning and communication to understanding shifts in student needs and expectations, I’ve remained committed to aligning my efforts with the ever-changing landscape.
What do you love the most about your current role?
What I love most about my role is the opportunity to work closely with the President and our leadership team. Being part of high-level discussions allows me to see the big picture and understand the complex pressures and priorities that shape the institution. I find it incredibly rewarding to contribute to solving difficult challenges and to play a role in advancing strategies that make the institution stronger and better. It’s inspiring to be part of a team that is committed to creating a positive and lasting impact.
What role do you believe community engagement and partnerships play in driving the mission and goals of higher education institutions, and how have you fostered these relationships in your own career?
Community engagement is absolutely critical to the mission and goals of higher education institutions. Colleges and universities cannot exist apart from the communities they are part of; rather, they should serve as integral contributors to the social, cultural, and economic fabric of their surroundings. Strong community partnerships not only enhance the institution’s impact but also enrich the educational experience for students by providing real-world opportunities for learning and collaboration.
In my role, I actively foster these relationships through my responsibilities in government relations, where I work to build bridges between the institution and policymakers. I also collaborate with other administrators to identify opportunities for meaningful partnerships that align with our strategic goals. Beyond my professional responsibilities, I volunteer with multiple community organizations, further strengthening these connections and ensuring that our institution remains a vital and engaged member of the community.
What are your thoughts on diversity and inclusion? How important is it to have authentic conversations with leaders, professionals, and changemakers to create more acceptance across the globe?
It is an undeniable fact that individuals from various identity groups can work just as hard as their counterparts yet not receive the same treatment or opportunities. Often, this disparity is rooted in unconscious bias, which can perpetuate inequities in workplaces and communities. Having honest and authentic conversations with leaders, professionals, and changemakers about diversity and inclusion is essential to addressing these issues. Without these dialogues, there is little opportunity to reflect, learn, and change course. Research consistently shows that diversity improves decision-making, fosters innovation, and leads to better outcomes. By embracing DEI and fostering open, meaningful conversations, we can create a more inclusive and equitable environment that benefits everyone.
Which one of your accomplishments makes you the proudest till date?
Completing my PhD last year is one of my biggest accomplishments. I attended Syracuse University’s Higher Education program part-time while working full time at Colgate University. There were many sleepless nights and weekends full of just research and writing. Despite challenges and setbacks, I am proud that I was able to complete the program and defend my dissertation.
Is there a particular person you are grateful for who helped get you to where you are?
The list of people I am grateful for is long. I know a lot of people who are smart, driven, and work hard that just have not had the opportunities that I have had. I have been blessed with amazing mentors, friends, and family that have helped at every stage of my life and career. I’ve also learned a lot by watching those around me, to decide what type of leader I want to be and what type of leader I do not want to be. That said, if I had to pick just one person, I would ask to pick two – my mother and father. They raised me to value hard work but to also be kind and compassionate. Those values have really shaped me and my career.
What is your favorite non-academic book and why?
Another hard one! I love to read so it is hard to pick just one book. I most enjoy reading nonfiction – memoirs, biographies, and history books. Two favorites are Eloquent Rage by Britteny Cooper and Just Mercy by Bryan Stevenson. A recent read that I really enjoyed was The Personal Librarian by Marie Benedict and Victoria Christopher Murray.
What is your biggest stress reliever?
Reading and traveling. Nothing better than getting into a book during a flight. Uninterrupted reading time!
Where do you see yourself in the next 5 years?
Great question that I think about often! I never thought that I would live in rural Hamilton, NY. For eight years nonetheless! So it is hard to say but I know that I see myself working in a role that is both meaningful and impactful. I want to contribute to an organization whose mission aligns with my values, where I can use my skills to drive positive change and make a tangible difference. Whether it’s solving complex problems, helping others, or advancing innovative ideas, I aim to be part of something that inspires growth, both personally and professionally.
What advice would you give to women who aspire to leadership roles in higher education, and what strategies have you used to overcome challenges and obstacles in your own career?
My advice to women aspiring to leadership roles in higher education is to remain open to opportunities, even those you might initially be inclined to say no to. Often, the roles that push us out of our comfort zones are the ones that lead to the most growth and fulfillment.
Additionally, commit to continuous learning—not just from books and professional development programs but also from the people around you. Every interaction and experience can offer valuable insights.
Confidence is key. Believe in your abilities and the value you bring to the table. At the same time, prioritize taking care of yourself physically, mentally, and spiritually, in whatever way is most meaningful to you. Leadership is demanding, and maintaining balance is essential to sustaining your energy and focus. By embracing these strategies, you can navigate challenges and build a fulfilling and impactful career in higher education